Mission Statement: To improve the quality of life for the Haitian people, particularly children.
Brief Organizational Summary: Hope for Haiti is an innovative and creative international development organization that has been working in Haiti for 33 years. The organization partners with private donors to create community-based sustainable change through a grassroots and strategic holistic approach. Hope for Haiti is an action-oriented and fast-paced organization that believes in partnership solutions to poverty alleviation. Hope for Haiti’s vision for the future is one of the strategic growths in creating healthy, sustainable communities. Hope for Haiti has a distinguished and well-established Board of Directors that provides the organization with strong governance, oversight, and strategic direction. Building upon the organization’s proven track record of success, Hope for Haiti stays true to its mission and founding principles while offering a dynamic and supportive work environment. For more information about Hope for Haiti, please visit www.hopeforhaiti.com.
Under the supervision of the MEAL Manager, the ICT4D Officer will provide critical technical, coordination, and oversight of the activities of the program. S/he will coordinate and deliver various information, communication, and technology-related services per established organizational policies, procedures, and service standards. S/he will provide responsively, professional service, and technical support to HFH staff and partners to ensure efficient operation and use of HFH information sharing, communication, and collaboration technologies. The ICT4D Officer will work closely with a variety of technical teams (operations, finance) and every program’s stakeholder.
Description of the main tasks
Monitoring, Evaluation Accountability, and Learning
Ensure the application of MEAL standard Procedures in the programs and guide program staff and MEAL staff as per the needs
Participate and support the MEAL Manager in the design, implementation, and adaptation of relevant technology and management tools
Carry out field visits to observe the implementation of activities and share feedback with the Partners, MEAL Manager, and other key staff.
Ensure appropriate monitoring and evaluation of program information and communication technology activities, including providing input to appropriate logical framework and indicator development.
Support the setup, configuration, and deployment of ICT4D devices for the operation and implementation of the program interventions to ensure efficient service delivery against established policies, procedures, and service standards.
Deploy, configure, and maintain applications and utilities on android devices for all the programs.
Configure, monitor, and maintain the Commcare platform and data collected using the ICT4D devices as per the Commcare Strategy requirement and data policies and procedures.
Provide field-level technical support to HFH and partners HFH on Commcare and Data collection platform
Troubleshoot and address any issues to ensure optimal performance of the databases, networks, and devices.
Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to organization data and information.
In collaboration with MEAL Manager, maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.
Support capacity-building initiatives on-site, to staff, partners, and end-users to ensure efficient and consistent adoption and use of ICT applications.
Provide the required technical support to resolve the day-to-day ICT-related troubleshooting to the office team.
The associate may be expected to undertake other tasks related to the above scope of work, even if not specifically outlined above
Data Knowledge Management
Participate in the development of a learning agenda during the design phase of the MEAL system
Build and maintain the database of knowledge program outputs
Contribute to developing an effective process of collecting and disseminating lessons learn
Create a learning environment and culture within programs by providing support to programs staff in documenting lessons learned
Participate in Generating an accurate dashboard of keys indicators for routine monitoring purposes as well as ad hoc requests
Support the project staff in the results dissemination process
Participate in MEAL Community of Practice meetings of the programs
Maintaining documentation of processes, procedures, concept notes, and strategies implemented and yet to be implemented.
Support the program in the implementation of the HFH accountability system to ensure that the actions proposed in the intervention meet the expectations of beneficiaries and, partners and are executed per the planning.
Support the implementation of the transversal protection plan in the projects based on the guidance received from the Accountability focal point
Code of Conduct
Ensures that all field and office activities are conducted in full compliance with humanitarian principles and an organized and dignified manner
Behave professionally and personally in a manner that honors HFH and does not compromise its humanitarian mission.
Other duties assigned by the supervisor.
Be respectful (self) of the beneficiaries’ problems, and their habits and consider their needs and limitations.
Bachelor’s Degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required.
Significant work experience in a directly related field combined with appropriate training/certificates may substitute for a degree.
Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent, and ITIL Foundation Certified.
Minimum 5 years of experience in the MEAL field and ICT4D
Minimum 4 years of experience in data processing and analysis
Experience in the introduction, design, implementation, and adoption of relevant technology and data management tools.
Proficiency in data management and analysis software such as Excel, SPSS, SAS, E-views, and R,
Great ability to plan, organize, supervise, control, analyze and communicate.
Good command of survey techniques and different sampling methods.
Strong analytical skills and experience in writing evaluation reports.
Good knowledge of CommCare and Power BI tools is an asset. Experience in using mapping software (ArcGIS, QGIS) is an asset
Autonomy, team spirit, high sense of responsibility, results, and ethics
Ability to work under pressure, independently, and be self-motivated
Observation, active listening, and analytical skills with appropriate judgment skills
Good ability to manage relationships and ability to work with local partners and community members
Good interpersonal and communication skills coupled with the ability to influence, negotiate, advise, mentor, and train
Skilled in obtaining information necessary to accomplish duties
Details-oriented, accurate, and punctual in the execution of assigned responsibilities
Proactivity, oriented to results and service
Fluency in Haitian Creole and English (both spoken and written).
Experience in data analysis and reporting for NGO Program
Strong relationship management and ability to work closely with local partners
Good detail, accuracy, and timeliness of assigned responsibilities
Very good writing skills
Proactive, results- and service-oriented
Mastery of specialized statistical software such as SPSS, CSPRO
Ability to design forms on digital platforms for conducting field surveys using tablets
Diverse talent with proven ability to organize and prioritize tasks
Ability to communicate easily with team members
Ability to learn quickly, take initiative, and report on results
Good temperament and listening skills, analytical and problem-solving skills with the ability to make sound judgment
Awareness and awareness of the multicultural work of international development. Other factors include
Ability to respond appropriately and sensitively to cultural differences as they arise among the organization’s service population
Flexible, adaptability, patience, and acceptance of the fact that Hope for Haiti and its activities are constantly evolving in line with its resources and goals.
Ability to adapt to and make level-headed decisions in stressful situations
Ability to conduct and participate in staff meetings and strategic planning professionals and to represent Hope for Haiti’s mission to team members and colleagues
Excellent organizational skills and ability to prioritize assigned tasks.
Personal commitment to the mission and vision of Hope for Haiti and a desire to help the most vulnerable population
Maintains the highest level of confidentiality with sensitive information
Ability to effectively work with a team
Ability to resolve interpersonal conflict while preserving a team-oriented outlook
A shared belief that there is always a pathway to improvement despite the challenges that lie ahead.
Positive outlook and ability to work through difficult situations knowing that it’s possible to achieve desired outcomes.
COMPENSATION & BENEFITS
Salary commensurate with experience (DOE).
Hope for Haiti is currently accepting applications. Interested candidates should apply through the link at our website www.hopeforhaiti.com/careers
Thank you for your interest in Hope for Haiti!
To learn more about us please visit www.hopeforhaiti.com