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About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day. Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that. Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

 

Job purpose:

To design and monitor Business Risk controls and alarms, carry out initial investigations to determine the nature of issues, /escalating to and following up with relevant teams where necessary to minimise future exposure. Monitor Revenue Assurance reconciliations and Fraud Mitigation controls.

 

Key Objectives:

1) Monitor Revenue Assurance reconciliations and Fraud Mitigation controls

2) Support the design and implementation of an overall risk management function, including implementation of processes, tools, and systems to identify, assess, measure, monitor and report risks.

3) Collaborate with the business units to identify and understand the risks embedded in the operation. Monitor the risks in the current business through the use of KPI’s and dash boards.

4)To carry out checks following the implementation of new products, services or promotions to ensure that they are processed and charged correctly and are free from abuse and fraud

 

Main accountabilities:

1) Monitor Revenue Assurance reconciliations and Fraud Mitigation controls

Assist with the design of RA reconciliations and Fraud Alarms
Track and investigate RA reconciliations and Fraud Alarms that fall outside of acceptable KPI’s and/or thresholds to determine the root cause of issues
Recommend adjustments to processes to prevent, detect and correct deficiencies in the revenue processes
2) Escalate issues that cannot be resolved to relevant teams for follow-up investigation and resolution within assigned KPI timelines to incident closure

3)Escalate issues that cannot be resolved to relevant teams for follow-up investigation and resolution within assigned KPI timelines to incident closure.

4) Record issues that result in a negative impact on the company, calculating potential revenue loss or other damages where applicable.

5)To monitor Business Risk controls and alarms, carry out initial investigations to determine the nature of issues, /escalating to and following up with relevant teams where necessary to minimise future exposure.

6)To carry out checks following the implementation of new products, services, or promotions to ensure that they are processed and charged correctly and are free from abuse and fraud.

7) Work closely with Compliance to evaluate impact of changes in the regulatory environment.

8) Collaborate with the business units to identify and understand the risks embedded in the operation.

  • Monitor these risks in the current business through the use of KPI’s and dash boards.
  • Develop risk reporting tailored to the relevant audience.
  • Understand the Profit & Loss drivers and provide risk commentary on a monthly/quarterly basis
  • Build risk awareness amongst staff by providing support and training within the company

 

Qualifications, knowledge & experience:

1) Possess a Bachelor’s degree in Risk Management, Accounts, Finance, Economics, Statistics or related discipline. Preferred: Risk Management certification

2) 3-5 years’ previous experience in a Risk Management or Audit role

3) Strong knowledge of the banking or financial services market

4) Working knowledge of Microsoft Office applications.

 

Functional skills and abilities:

1) Excellent organizational and communication skills.

2) Works independently, multi-task and thrive in a fast-paced environment.

3) Essential skills and competencies including, a high level of numeric, analytical and presentation skills, the ability to liaise at various levels within IT, Technical and Commercial areas.

4) Strong commercial awareness to make connections across divisions and departments

5) Ability to work with various groups at all levels of seniority

6) Confidentiality and trustworthiness

7) Demonstrate excellent report writing and verbal communication skills and presentation skills

 

Disclaimer

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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